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FAQ

FAQ'S/TERMS & CONDITIONS

FABRIC METERAGE

Fabrics are sold in 0.25m increments (i.e. a quantity of 1 equals 0.25m).  Fabrics are cut in a continuous length directly from the bolt.  For example if a quanitiy of 6 is purchased, you will receive 1.5m in a continuous length.

If a fat quarter is required in place of a 0.25m length, please select this as the option in the drop down menu on the product page or alternatively advise in notes upon checkout.

Please note an Australian Fat Quarter = half the width of the fabric x 0.5m.

 

METRIC CONVERSIONS

Metres to Yards

0.25m = 0.27yds

1m = 1.09yds  (1yd = 0.91m)

Cms to Inches

1in = 2.54cm  (1cm = 0.39in)

 

FREIGHT AND DELIVERY

We ship wordwide via Australia Post.  Freight charge will be added to your order prior to checkout.  Goods will be dispatched after full payment for freight and goods is received. 

All products will be shipped out within 1 business day, except for custom orders or as otherwise specified in product listings. Custom orders will generally be shipped within 7 days.

Please note that "ship by weight" is the most economical method for small quantities, however this method does not include tracking.  Please choose Australia Post (parcel or express) if you would like a tracking number for your goods.

POSTAGE PRICE GUIDE - AUSTRALIA
Mid Weight Cotton
up to 6units $3.00
7-10units $4
11+units from $7.45

Home Décor Weight
up to 3units $3.00
4-6units $4
7+units from $7.45

POSTAGE PRICE GUIDE - UNITED STATES, UNITED KINGDOM, EUROPE
Mid Weight Cotton
2-6units $8.00
7-10units $16.00
11+units from $30

Home Décor Weight
up to 3units $8.00
4-6units $16.00
7+units from $30

POSTAGE PRICE GUIDE - OTHER
Postage is automatically calculated prior to checkout

 

WASHING INSTRUCTIONS

Like most natural fabrics, gentle washing preserves colour and fibres longer. We recommend machine wash cold with like colors in a gentle cycle. Non-chlorine bleach when needed. Tumble dry low and remove promptly to avoid wrinkling. Warm iron if needed.

All our fabrics meet a 5% or less shrinkage which is industry standard. When shrinkage is an issue, please be sure to wash and dry the fabrics per our suggested instructions before cutting and sewing.

All our fabrics are washfast and like all dyed fabrics will fade over time with repeated washing.  Please see above for recommended washing and drying instructions to ensure the longest possible life of your fabric.

 

RETURNS POLICY

Goods may be returned only if found to be delivered faulty or if there was an error in delivery. We are unable to provide refunds for change of mind or incorrect choice. Custom orders will only be refunded if found to be faulty or if there was an error in delivery.

If the product is found to be faulty a full credit will be issued.

Please note that we are unable to provide a refund for:

  • Damage arising from abnormal use, or abuse
  • Products which have not been maintained, or which have been modified
  • Any indirect or consequential loss.

 

ORGANIC CERTIFICATION

All of our organic fabrics are certified to the Global Organic Textile Standard (GOTS).  A copy of the certification can be provided upon request. The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain.  Details of the standard can be viewed here.

 

PRIVACY POLICY

Your privacy is important to us. All personal information provided by you will remain with The Natural Loom and will not under any circumstances be distributed to third parties. When purchasing from The Natural Loom your details are passed through the GEOTRUST secure server using the latest 256-bit SSL (Secured Sockets Layer) encryption technology.

 

GIFT VOUCHERS

Gift Vouchers are valid for 12 months from date of purchase and may be redeemed for custom orders, fabrics, patterns, products or workshops.  They may not be redeemed for cash.  They may be redeemed over a number of transactions prior to the expiry date.  Please note that upon purchase of a gift voucher, a hard copy of the voucher will be sent in the mail as per below design.  Gift vouchers may be purchased via the "Gift Certificates" tab in the web page header or alternatively please contact us via contact page or on mobile +614115498966.

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